GUARANTEE & REFUND POLICY


WHAT WE GUARANTEE

If you choose to be a client, we guarantee to refer you to one of our members (who is a trained, screened and qualified polygraph examiner) in the geographic area you select. We guarantee you will be offered an appointment within 30 days – however, the average booking time is 7 to 10 days at most of our locations. We guarantee the total price you pay will be the price published on our website for weekday exams during business hours (not including sales tax).

REFUND POLICY

Global Polygraph Network is a referral service. The initial deposit is for the referral to a qualified examiner, not for the exam, although that amount is deducted from the published exam fee to determine the balance due. The referral is considered “digital goods” which can not be returned, so this referral fee is NON-REFUNDABLE unless we fail to live up to our guarantee (see above).

SECOND DEPOSIT

Once an appointment is scheduled, your local examiner will require a reservation fee to hold that appointment for you. This reservation fee will be deducted from the balance due, and will not exceed the cost of your exam.

LEGALITY OF EXAMS

It is your responsibility to insure that it is legal to request the exam in the jurisdiction where the exam is to be conducted. A deposit submitted for an illegal polygraph purpose will not be refunded. Contact us before scheduling if you are unsure about this.

CANCELLATION POLICY

Once an exam is scheduled, your examiner will require AT LEAST one full business day’s notice or you will be responsible for paying the balance of the entire exam fee to the examiner. This includes no shows. Your local examiner may have additional requirements regarding the cancellations of appointments which you should discuss with the examiner directly.

LATE ARRIVAL POLICY

You may incur late fees if you do not arrive at your appointment on time. After 30 minutes you are considered a no show unless you have made arrangements for your examiner to wait for you.